The Detroit Water and Sewerage Department (DWSD) launched a new system called QLESS that allows customers to skip the line by registering in advance of going to a customer care center. This is the second major improvement by DWSD in the past few months to enhance the customer service experience, following the launch of 32 payment kiosks in 28 locations.
DWSD encourages customers to save time and utilize QLESS to do the following:
- Call or text to get in line before going to a customer care center;
- Receive calls or text updates about the wait time and their current spot in line;
- Request additional time if the customer cannot make it to a customer care center in the indicated time; and
- Schedule appointments for specific dates and times.
“Skip the Line” is easy, and here’s how you do it:
- Go to www.detroitmi.gov/DWSDCustomerCare;
- For the desired customer care center, select the “Place yourself in line before you go to the center using QLESS” icon;
- Enter your “first name”, “last name” and “phone number”; and
- Select the reason you are coming to the center
In addition to the 37 payment kiosks and QLESS appointment scheduling that enhance the customer service experience, DWSD rolled-out a new bill format in November 2016 that provides more information and is much easier to read and understand.
About The Detroit Water and Sewerage Department
The Detroit Water and Sewerage Department (DWSD) serves more than 230,000 accounts that includes a residential population of nearly 700,000. DWSD’s water network consists of more than 2,700 miles of water main and nearly 3,000 miles of sewer collection piping within the city of Detroit. To learn more about DWSD or to request water services, make payments, or report water problems, call DWSD Customer Care at 313-267-8000 or contact us at www.detroitmi.gov/dwsd.
Source: City of Detroit
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